Revenue Officer I
4.
6 Cumberland County, NC Cumberland County, NC Full-time Full-time $42,464 - $74,313 a year $42,464 - $74,313 a year 20 hours ago 20 hours ago 20 hours ago Description of Work Salary Grade:
NC11 At the North Carolina Department of Revenue our mission is to fund public services benefiting the people of North Carolina, we administer the tax laws and collect taxes due in an impartial, consistent, secure, and efficient manner.
Together we are a SMART organization because we:
Safeguard customer information; Maintain a knowledgeable workforce; Achieve a high level of understanding and compliance; Respond with accurate information through innovative services; and Treat our customers fairly.
Through modernization efforts in technology we believe we've set a high standard that other agencies will admire.
As an employer, we offer excellent benefits, stable work environment, competitive salaries, defined career paths, and training programs that will enable you to be successful.
The North Carolina Department of Revenue is recruiting for a Revenue Officer I position at our Fayetteville Service Center.
The primary purpose of the Revenue Officer I is to answer technical tax law questions and resolve relevant issues and increase compliance by ensuring the appropriate amount of tax is reported and paid by each taxpayer.
This is accomplished by providing professional customer service to taxpayers as well as timely and appropriate enforcement action when necessary.
This position adheres to NC statutes and the Department's policies and procedures.
This position routinely communicates with taxpayers, attorneys, tax consultants, corporate managers, CPAs, and other agency personnel.
The position plays a vital role in the Department's efforts to educate taxpayers and enforce all collection provisions authorized by NC statute.
The position requires someone who can prioritize, communicate effectively, work independently, and has experience dealing with conflict and highly emotional situations in a professional manner.
The job requires the Officer to be able to work independently with limited supervision and on a team.
Responsibilities of the Revenue Officer I include, but are not limited to, the following:
Assist taxpayers and their representatives to determine tax liabilities and educate the public on state tax matters.
Assist and educate all taxpayers to promote compliance with State revenue laws.
Provide technical knowledge and self-help options to taxpayers.
Determine tax liability as it relates to business non-filer assessments.
Adjust accounts based on research or documents provide by taxpayers.
Communicate via telephone (inbound and outbound calls and phone queue) with taxpayers to assist and resolve matters related to tax liabilities, issues, or questions.
Review, evaluate, and address written correspondence.
Maintain a high level of technical tax law knowledge and the processes, procedures and methodology required in the administration of each of the different tax schedules.
Enforce North Carolina's tax laws, including issuing garnishments, tax warrants, certificates of tax liability (liens), levy warrants, sales and use revocation, corporate suspension.
Provide assistance to taxpayers via telephone, correspondence or in person.
Utilize legal remedies to collect liabilities or secure returns.
Utilize professional judgment to decide when to initiate civil action and what civil actions to employ in order to bring a case to a successful resolution.
Work independently to examine, research, verify, and evaluate financial statements, returns, and other data.
Initiate criminal charges against a taxpayer for willful failure to file and/or pay North Carolina taxes.
Evaluate claims of financial hardship.
Determine acceptable repayment terms through a variety of methods including installment payment agreements.
This professional position has a hybrid work schedule and requires some regional travel consisting of day trips to conduct fieldwork but may include an occasional overnight stay.
An on-the-job training period for up to 12 months is required for all new employees to gain a detailed knowledge and understanding of revenue and the related laws, and to demonstrate ability to perform job duties with reasonable independence.
COMPENSATION &
Benefits:
The state of North Carolina offers excellent comprehensive benefits.
Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis).
Employees also receive paid vacation, sick, and community service leave.
In addition, paid parental leave is available to eligible employees.
Some highlights include:
The best funded pension plan/retirement system in the nation according to Moody's Investor's Service Twelve (12) holidays/year Fourteen (14) vacation days/year which increase as length of service increases and accumulate year-to-year Twelve (12) sick days/year which are cumulative indefinitely Paid Parental Leave Longevity pay lump sum payout yearly based on length of service 401K, 457, and 403(b) plans Knowledge, Skills and Abilities / Competencies Basic knowledge of principles of business administration related to reporting and/or calculating tax Basic skills using Microsoft Word and Excel Valid driver's license is required for this position in order to conduct taxpayer visits Minimum Education and Experience Requirements Some state job postings say you can qualify by an equivalent combination of education and experience.
If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both.
See oshr.
nc.
gov/experience-guide for details.
Bachelor's degree in Business/Public Administration, Economics, Accounting or related field from an appropriately accredited institution; or an equivalent combination of education and experience.
Supplemental and Contact Information The Department of Revenue seeks to fill positions with the most qualified individuals in its effort to provide taxpayers with the most efficient and effective services possible.
DOR selects applicants for employment based on job-related knowledge, skills, and abilities without regard to race, color, gender, national origin, religion, age, disability, political affiliation, or political influence.
This position is subject to federal and state criminal background checks that may include fingerprinting and verification of tax compliance.
Tax compliance is defined as having filed and paid all North Carolina State taxes owed each year leading up to the current calendar year or currently in a non-delinquent payment status with the State of North Carolina on taxes that are currently owed to the state.
If selected for an interview, you may have the option to interview via telephone and/or other method as technology allows.
To be considered within the most qualified pool of applicants and receive credit for your work history and credentials, you must document all related education and experience on the State of North Carolina application in the appropriate sections of the application form.
Any information omitted from the application cannot be considered for qualifying credit.
NC DOR welcomes attached resumes, cover letters and reference information, but these items will not be used for screening for qualifying credit.
Please make sure the application is completed in full.
See Resume or See Attachment will NOT be accepted.
Applicants eligible for veteran's preference should attach a copy of form DD-214.
If you are having technical issues logging into your account or applying for a position please review the Get Help/FAQ's information on the website.
If you are still experiencing technical issues with your application, please call the NeoGov Help Line at 855-524-5627.
If you have general questions about the application process, you may contact Human Resources at 919-814-1200 or email protected .
Individuals with disabilities requiring disability-related accommodations in the interview process, please call the agency ADA Administrator at 919-500-6083.
NC Department of Revenue Human Resources Division 919-814-1200.
Estimated Salary: $20 to $28 per hour based on qualifications.
6 Cumberland County, NC Cumberland County, NC Full-time Full-time $42,464 - $74,313 a year $42,464 - $74,313 a year 20 hours ago 20 hours ago 20 hours ago Description of Work Salary Grade:
NC11 At the North Carolina Department of Revenue our mission is to fund public services benefiting the people of North Carolina, we administer the tax laws and collect taxes due in an impartial, consistent, secure, and efficient manner.
Together we are a SMART organization because we:
Safeguard customer information; Maintain a knowledgeable workforce; Achieve a high level of understanding and compliance; Respond with accurate information through innovative services; and Treat our customers fairly.
Through modernization efforts in technology we believe we've set a high standard that other agencies will admire.
As an employer, we offer excellent benefits, stable work environment, competitive salaries, defined career paths, and training programs that will enable you to be successful.
The North Carolina Department of Revenue is recruiting for a Revenue Officer I position at our Fayetteville Service Center.
The primary purpose of the Revenue Officer I is to answer technical tax law questions and resolve relevant issues and increase compliance by ensuring the appropriate amount of tax is reported and paid by each taxpayer.
This is accomplished by providing professional customer service to taxpayers as well as timely and appropriate enforcement action when necessary.
This position adheres to NC statutes and the Department's policies and procedures.
This position routinely communicates with taxpayers, attorneys, tax consultants, corporate managers, CPAs, and other agency personnel.
The position plays a vital role in the Department's efforts to educate taxpayers and enforce all collection provisions authorized by NC statute.
The position requires someone who can prioritize, communicate effectively, work independently, and has experience dealing with conflict and highly emotional situations in a professional manner.
The job requires the Officer to be able to work independently with limited supervision and on a team.
Responsibilities of the Revenue Officer I include, but are not limited to, the following:
Assist taxpayers and their representatives to determine tax liabilities and educate the public on state tax matters.
Assist and educate all taxpayers to promote compliance with State revenue laws.
Provide technical knowledge and self-help options to taxpayers.
Determine tax liability as it relates to business non-filer assessments.
Adjust accounts based on research or documents provide by taxpayers.
Communicate via telephone (inbound and outbound calls and phone queue) with taxpayers to assist and resolve matters related to tax liabilities, issues, or questions.
Review, evaluate, and address written correspondence.
Maintain a high level of technical tax law knowledge and the processes, procedures and methodology required in the administration of each of the different tax schedules.
Enforce North Carolina's tax laws, including issuing garnishments, tax warrants, certificates of tax liability (liens), levy warrants, sales and use revocation, corporate suspension.
Provide assistance to taxpayers via telephone, correspondence or in person.
Utilize legal remedies to collect liabilities or secure returns.
Utilize professional judgment to decide when to initiate civil action and what civil actions to employ in order to bring a case to a successful resolution.
Work independently to examine, research, verify, and evaluate financial statements, returns, and other data.
Initiate criminal charges against a taxpayer for willful failure to file and/or pay North Carolina taxes.
Evaluate claims of financial hardship.
Determine acceptable repayment terms through a variety of methods including installment payment agreements.
This professional position has a hybrid work schedule and requires some regional travel consisting of day trips to conduct fieldwork but may include an occasional overnight stay.
An on-the-job training period for up to 12 months is required for all new employees to gain a detailed knowledge and understanding of revenue and the related laws, and to demonstrate ability to perform job duties with reasonable independence.
COMPENSATION &
Benefits:
The state of North Carolina offers excellent comprehensive benefits.
Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis).
Employees also receive paid vacation, sick, and community service leave.
In addition, paid parental leave is available to eligible employees.
Some highlights include:
The best funded pension plan/retirement system in the nation according to Moody's Investor's Service Twelve (12) holidays/year Fourteen (14) vacation days/year which increase as length of service increases and accumulate year-to-year Twelve (12) sick days/year which are cumulative indefinitely Paid Parental Leave Longevity pay lump sum payout yearly based on length of service 401K, 457, and 403(b) plans Knowledge, Skills and Abilities / Competencies Basic knowledge of principles of business administration related to reporting and/or calculating tax Basic skills using Microsoft Word and Excel Valid driver's license is required for this position in order to conduct taxpayer visits Minimum Education and Experience Requirements Some state job postings say you can qualify by an equivalent combination of education and experience.
If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both.
See oshr.
nc.
gov/experience-guide for details.
Bachelor's degree in Business/Public Administration, Economics, Accounting or related field from an appropriately accredited institution; or an equivalent combination of education and experience.
Supplemental and Contact Information The Department of Revenue seeks to fill positions with the most qualified individuals in its effort to provide taxpayers with the most efficient and effective services possible.
DOR selects applicants for employment based on job-related knowledge, skills, and abilities without regard to race, color, gender, national origin, religion, age, disability, political affiliation, or political influence.
This position is subject to federal and state criminal background checks that may include fingerprinting and verification of tax compliance.
Tax compliance is defined as having filed and paid all North Carolina State taxes owed each year leading up to the current calendar year or currently in a non-delinquent payment status with the State of North Carolina on taxes that are currently owed to the state.
If selected for an interview, you may have the option to interview via telephone and/or other method as technology allows.
To be considered within the most qualified pool of applicants and receive credit for your work history and credentials, you must document all related education and experience on the State of North Carolina application in the appropriate sections of the application form.
Any information omitted from the application cannot be considered for qualifying credit.
NC DOR welcomes attached resumes, cover letters and reference information, but these items will not be used for screening for qualifying credit.
Please make sure the application is completed in full.
See Resume or See Attachment will NOT be accepted.
Applicants eligible for veteran's preference should attach a copy of form DD-214.
If you are having technical issues logging into your account or applying for a position please review the Get Help/FAQ's information on the website.
If you are still experiencing technical issues with your application, please call the NeoGov Help Line at 855-524-5627.
If you have general questions about the application process, you may contact Human Resources at 919-814-1200 or email protected .
Individuals with disabilities requiring disability-related accommodations in the interview process, please call the agency ADA Administrator at 919-500-6083.
NC Department of Revenue Human Resources Division 919-814-1200.
Estimated Salary: $20 to $28 per hour based on qualifications.
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